Terms of service

Access to our real-time translation pipeline (audio capture, AI translation, listener delivery), the operator dashboard, and the listener web app, plus reasonable email support during US business hours. Your specific plan (Starter, Growth, Unlimited, VIP, or any custom or grandfathered arrangement) determines the included service hours, included languages, and any usage-based charges. Current pricing is on the home page and updates to your subscription happen transparently in Stripe.

New tenants get a free trial covering their first 4 hours of live service time, with full platform access and nothing charged. You provide a payment method at signup (Stripe collects it; we never see your card). The trial ends when you have used the 4 hours or 14 days after signup, whichever comes first — at that point billing begins at the plan you signed up for. You can cancel any time before the trial ends and owe nothing. Using up your trial hours never interrupts a service that is already running; it only means the next session requires an active plan.

Stripe handles all payments. Subscriptions renew monthly on the day you signed up. Language additions, removals, and plan switches are prorated automatically — Stripe credits the unused portion of the old configuration and charges for the new one on your next invoice. Plan upgrades take effect immediately; downgrades take effect at the end of the current billing period.

Service hours are measured in wall-clock time: from the moment a capture session starts to the moment it stops, regardless of how many languages are translated simultaneously. On plans with an included monthly hour bundle, time beyond the included hours is metered server-side and billed at the plan's published overage rate (prorated) at the end of each cycle. That rate is $4.50 per hour on plans purchased from 12 August 2026; churches that subscribed before that date keep the $3.00 per hour rate of their original price sheet for 12 months. We notify you by email when you approach your included hours. Exceeding your included hours never interrupts a running service — it is billed, not cut off.

The VIP plan additionally includes a monthly allowance of language-hours — concurrent translated languages with active listeners, multiplied by wall-clock hours. Usage beyond the included allowance is metered and billed at the published per-language-hour rate.

Failed payments: we'll retry the card three times over a week. After that the subscription pauses — translation service stops; the dashboard stays accessible so you can update payment.

Cancel any time from the Stripe Customer Portal (reachable from the Billing page in the dashboard). Service stays live until the end of your current billing cycle. We don't pro-rate refunds for cancellation mid-cycle — you keep using the service until the cycle ends.

If you signed up by mistake, email us within 30 days and we refund anything charged. We're not in the business of fighting refund requests from churches.

You agree not to use the Service to:

• Translate content you don't have the right to translate (e.g. copyrighted audio you don't own or have license to use)
• Send audio that's illegal in your jurisdiction (threats, harassment, defamation, etc.)
• Reverse-engineer the pipeline to extract translated text for redistribution as a standalone translation service
• Share capture-app pairing tokens across tenants or with anyone outside your church admin team
• Resell access to listener URLs (the QR code stays scoped to your church's congregation + visitors)

We may suspend the account of any tenant we reasonably believe is violating these rules. We'll always tell you why before suspending, except in cases where doing so would enable further harm.

You own your sermon content, your branding, your audience list. We don't claim any rights to your sermons by processing them through the platform. We own the platform software itself, the AI pipeline, the dashboard, and the listener web app — none of which we license to you outside of the use described in these terms.

You can't redistribute the capture app outside your tenant. You can use the listener URL freely — print it on bulletins, share it on your church website, embed it in your service guides.

We target 99.5% monthly uptime measured during Sunday service windows (the time most churches actually use us). We do scheduled maintenance during off-hours (Tuesday and Thursday mornings, Pacific time). If we fall short of 99.5% during your Sunday windows in a given month, email us and we'll credit a prorated portion of that month's fee.

The service depends on third parties (our real-time translation engine providers, Cloudflare, Fly.io). Their outages affect us. We work around them where possible (fallback paths, retry logic) but can't guarantee zero impact.

The service is provided "as is." We won't guarantee perfect translation accuracy — AI translation is imperfect, especially on doctrinal nuance, names, and church-specific terminology. Don't use the platform as the sole channel for legally binding communication or emergency announcements.

To the extent allowed by law, our total liability to your church under these terms in any 12-month period is limited to the amount you paid us during that period. We aren't liable for indirect, consequential, or incidental damages (lost services, missed opportunities, etc.).

See our privacy policy for what we collect, where it lives, and how to delete it. We treat sermon audio as sensitive; it does not enter long-term storage unless you opt in to recording.

We'll email all active tenants if we make material changes. The "last updated" date at the top of this page reflects the current version. If you don't agree with a change, cancel before it takes effect; otherwise continued use means you accept it.

These terms are governed by the laws of the State of Washington, USA. Disputes go to a Washington court, except where applicable consumer-protection law gives your church stronger rights — those rights still apply.

ChurchTranslator.AI — a product of Kulinich.Tech.
help@churchtranslator.ai